Returns & Exchanges
Gap offers free returns and exchanges on all items within 30 days of the ship date, provided they are in their original condition. Items must be unwashed and unworn to be eligible for a full refund to the original form of payment.
Start Your Return Online
Visit our interactive returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Print the prepaid UPS shipping label provided and securely pack your items in the original packaging, ensuring all tags remain attached.
Ship It Back
Drop off your package at any authorized UPS location or schedule a pickup; no additional postage is required when using our provided label.
Receive Your Refund
Once our warehouse receives and inspects your return, please allow 5-7 business days for the credit to appear on your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing